Returns

We want you to be 100% delighted with your purchase. If you have questions or concerns about one of the items that is not eligible for return, please call Customer Support at

080 424546 01 to 08 (8 Lines)

Limited product quantities are established before each sale in agreement with our brand partners. This is why it's sometimes impossible for us to exchange items. If we cannot exchange your product, we will credit your account.

You have 7 working days as of the date on which you receive the parcel to inform us about your wish of exchanging the product. You can exchange items up to 7 days from the date of shipment (Items must be unused, unworn, unwashed and undamaged). For this, If your items are eligible for exchange (clothing and footwear only), please call Customer Support at

080 424546 01 to 08 (8 Lines)

or send us an e-mail informing us that you wish to exchange one or several products of the order. Wait for this e-mail's answer, which will include a return authorization number, the return voucher in an attached file as well as the written procedure to return the item(s). If the reason of the return is due to mistake on our side (product, size), we promise to refund the price of the returned products as well as the return shipping fees.

Send back the product once you have received the authorization e-mail (you can insure the content of your package if you think it is necessary):

with the authorization return number.

with the invoice: to see and/or print it, you can go to the « My account > My orders » section: a « Print the invoice » link is available next to the concerned order.

in its original packaging.

with the printed and duly filled out return voucher that was sent to you.

Upon receiving the return authorization number, you have 7 days to send your package back to us at the following address:

United Designer Brands PVT LTD
3802/B, 7th Main,
HAL 2nd Stage, Near ESI Hospital
Indiranagar
Bangalore 560 038
Tel: 080 424546 01 to 08 (8 Lines)

If the return is proceeded after this period, Theprivatesales.com reserves the right to refuse the parcel and send it back to the sender.

After the receipt in our warehouses and the checking of the returned item(s), you will receive an e-mail that will inform you about the acceptance of the return and the refund.

The refund will be done between 3 and 8 business days after the receipt of this e-mail.

Pay attention: The sender is responsible for all charges and risks that concern the return of the products.

ACCEPTED ITEMS:

ThePrivateSales.com accepts returns on apparel and footwear for store credit only. ThePrivateSales.com must receive the merchandise within 14 days from the date the item is shipped to you.

In order to facilitate the credit process, please return items in their original packaging, including: hangers, polybags, hang tags on garments, shoe boxes, dust bags, eye glass cases and gift boxes.

NO RETURNS, REFUNDS OR EXCHANGES WILL BE ACCEPTED ON THE FOLLOWING ITEMS:

Accessories

Beauty and fragrances

Home decor

Handbags

Hosiery

Intimates

Jewelry

Leather goods

Lingerie

Swimwear

Sunglasses

Underwears

Vintage items

Wallets

Watches

These items are for FINAL SALE only. If your items are eligible for return (clothing and footwear only), please call Customer Support at

080 424546 01 to 08 (8 Lines)