FAQS

About Us

Event Type & Products we offer

How can you offer these deals and still make money?
- The site makes money from product sales, and is supported by our sponsors who want to let you know about their great products. That's how we make our money. We don't earn it this way: We don't make money selling your personal information. We don't make money selling your email address-or anyone else's. We don't have any hidden charges. We don't inundate you with telemarketing calls. We don't send spam emails to you.
What are ThePrivateSales.Com events?
- A TPS event is an exciting event consisting of products for sale. Members can be notified about ThePrivateSales.Com events via email and text message. No two events are the same. Our editors constantly add new events to ThePrivateSales.Com's "Coming Soon" page, so that ThePrivateSales.Com members stay in-the-know about the latest and greatest in fashion, beauty and home products. Check out the "Coming Soon" page often to stay posted on the upcoming sales and giveaways that interest you. You can expect to be notified about these events within a few weeks from when they post to this section. However, you can also opt out receiving an event notification by deselecting the check box within the event. ThePrivateSales.Com events are a new way to shop and win fabulous giveaways!
What is a sale event?
- Every day, we work hard to give you access to the most sought-after products, often at privileged prices. The items may have spectacular prices but it's not only that. Some items are not yet available in stores, some are not even available in India. We have a team of Style Experts and Editors dedicated to find these products for you. All sales are sold on a first come, first served basis.
What is a sponsored listing?
- ThePrivateSales.Com sponsored listings are hand-selected offers brought to you by ThePrivateSales.Com’s curated partners. Listings will appear from time to time in the ThePrivateSales.Com coming soon email as an added value for our members. We are always looking for new ways to make your ThePrivateSales.Com experience more enjoyable and privileged. If you want to sponsor one of our Coming Soon emails, please contact us at sponsors@theprivatesales.com
What kind of products do you offer?
- Anything that's fabulous and special for you, sometimes because we can offer it at a spectacular price, or sometimes because it is only available to you as a member-sometimes both. All of our items are handpicked, and our editors are experts at finding the gems. We only buy our items direct from the brands, from factory, or from authorized dealers, boutiques, showrooms and department stores.

Getting Notified

Membership and Participating in Sales

Ordering & Shipping Information

Can I add items from multiple listings into one order?
- Yes. You simply click "I want it" and add the item you want to buy to your shopping cart, then go back to "on sale today" and do the same for the next item you'd like to buy. When you are finished, proceed to check out. Remember that until you click "Check Out" and have entered a valid billing address, item availability is not guaranteed.
Do you charge tax?
- The price we display on our products are tax included. Sales tax is applied to your order in accordance with individual state and local regulations. Appropriate tax charges will appear on your order confirmation page during checkout.
Do you take returns?
- Check out our return policy.
I'm a retailer; can I get a volume discount?
- No; that takes the fun out of it. We're trying to get fabulous stuff in the hands of as many members as we can, so we aren't kidding about limiting most things to one per customer. Plus, we reserve the right to revoke someone's membership if we find that they are gaming the system.
There's more than one active sale event shown today. Can I buy from more than one sale? Will they ship in the same box?
- Yes, you can. So if you want the first item, click the "Add to shopping bag" button and add it to your shopping cart. Then go back to "Home" page, choose the next item and add that, too. Then proceed to check out your items. Remember, though, sometimes you can only order an item in one color, so be sure to check the "sale rules" for details. Generally we will ship the items you order in the same box, but sometimes they will come in more than one. You will get a tracking number sent to you via email for each box you'll receive.
What are my shipping options?
- We generally ship via TNT.
What sizes and colors can I get an item in?
- With ThePrivateSales.Com's new and improved design, we want to be clear on how shoppers can easily view their product's specs and sizes (for example: size, weight, fabric) when perusing various events.
When will I get it?
- We may take up to 14 business days from the close of a sale to ship. TNT ground, our usual delivery service, takes from 3 to 5 business days to reach you in all over India. Once we ship your item, we will send you an email with your shipping details. Please don't contact us to find out what your tracking number is until at least ten (10) days after a sale ends.
You don't have my size. Can you order one for me?
- No, we can't. Sometimes we only get one color, or limited sizes. We can't place orders to get more of an item.

Protecting your Privacy

Shopping Cart

How do I add an item to my cart/shopping bag?
- Once you are on the screen for the item you'd like to purchase, click on the "add to shopping bag" button for the color and size you've chosen. The item will be added to your cart and the cart will pop up showing you all the items currently in your cart. If you'd like to continue shopping, just close the cart pop up and add other items you would like to purchase by clicking on the " add to shopping bag " button. You will have 30 minutes from when the first item is placed in your cart to complete your purchase before your items are removed from your cart and made available again to all members. Once you proceed to checkout, we’ll give you extra time to enter your billing and shipping information (if your time is running low).
How do I get back to the cart once I've closed it?
- If you'd like to view the items in your cart after you've closed it, click on the cart link in the upper right-hand corner and your cart will pop up. The clear display also shows how many items you have in your cart, and how much time you have left to make your purchase.
How do I remove an item from my cart?
- Open your cart by clicking on the cart link in the upper right-hand corner. To remove an item, just click on the "Remove" link to the right of the item you would like to remove.
Why is there a time limit on my cart?
- To give all our members an equal chance to get great items, the items in your cart are reserved for 30 minutes from when the first item is placed in your cart. If you do not proceed to check out within that time, your items will be removed from your cart and made available again to all members. If you still want the item and your cart timer has expired, you can return to the sale and put the item back in your cart (if it is still available).

Telling your friends about ThePrivateSales.Com

Can I get my referral credit in cash, or can I transfer them to another member?
- No. The referral credits can only be applied to your ThePrivateSales.Com purchases, and have no cash value.
Do referral credits expire?
- Yes. Referral credits are valid for 180 days from the date that your friend makes their first purchase. You can see when your credits expire by clicking on the "My Credits" tab in "My Accounts."
Does the one membership per person rule still apply?
- As always, you and your friends can only have one membership per person, and naturally any person with multiple memberships will be removed and will forfeit all accrued credits.
How can I refer a new member?
- After you become a member you will see "Tell a Friend" or “Invite a friend” banner(s) and links in multiple places. These buttons and links will take you to our invitation page where you can invite all your friends. In order for you to receive a referral credit, your friend must click the link at the bottom of the invitation email.
Is there a limit on the amount of credits I can earn and use?
- There are no limits to the amount of credits you can accrue. If you have 10 friends who make purchases you'll earn Rs 4000, and so on.
Is there a limit to the amount of people I can invite?
- Today we are not placing a limit on the amount people a member can invite, but to ensure that we provide a great shopping experience for our members, we may limit or suspend invitations in the future.
What is the referral credit?
- The ThePrivateSales.Com referral credit rewards our members who share their love of ThePrivateSales.Com with friends. Whenever a friend joins through your invitation and makes a purchase for the first time, your ThePrivateSales.Com account will be credited with a referral bonus, which is currently Rs400. For each friend who joins ThePrivateSales.Com and makes a purchase, you earn a referral bonus. You can earn one referral bonus per new member who buys.
Where can I track my invitations and credits?
- Click on "My Account" in the upper right corner of ThePrivateSales.Com. Click on the "My Invitations" and "My Credits" tabs; there you can track who you've invited, whether they have joined or not, and if they've joined, whether they've made a purchase. "My Credits" gives you the Rupees amount you've earned to date.
Why should I tell my friends about ThePrivateSales.Com? More people means I have less chance to buy and win all this great stuff, right?
- We are working hard to make sure that we have enough products and prizes to create a positive ThePrivateSales.Com experience for our members. That said, there are plenty of great people who want to join, and we will accept enough people to fill out our membership. So you might as well help your friends out, particularly since we now give you a Rs 400 credit for each one of your friends who joins and buys something on the site. Anyway we'd prefer to have your friends, because we're so fond of you, and we're sure they're equally charming.

ThePrivateSales.Com in a nutshell

Are there any requirements to be a member?
- Yes. You must be a legal resident of the India, who has reached the age of maturity. You cannot have more than one membership. Sometimes we limit membership to people who have been invited by a current member or our media partners. In that case you can join our waiting list and we will let you know when we're accepting new members again.
How does ThePrivateSales.Com work?
- All sale events have limited durations and quantities. Upcoming events can be viewed in Coming Soon, prior to each sale or giveaway, allowing our members to discover more about the featured products and discuss the event. ON SALE TODAY: Every day, we start one or more sale or giveaway events that feature one or more items. All events are for a limited time (sale events are often for less than 72 hours). Sales always have a limited quantity. So it pays to move quickly if you see something you like. You're notified by email typically an hour before each sale event. COMING SOON: The ‘Coming Soon’ section at ThePrivateSales.Com shows the items and experiences we'll feature in the next 10 days. TELL YOUR FRIENDS: Each time you tell your friends about ThePrivateSales.Com and they buy, we'll automatically add Rs 400 credit to your account. Invite 20 friends who become ThePrivateSales.Com buyers & get Rs 800 in credits. There is no limit to the number of invitations that you can send. As always: your privacy and that of your contacts is our top concern.
What is the ThePrivateSales.Com promise?
- Quality Guaranteed: ThePrivateSales.Com stands behind the quality brand names and products we bring to you. We inspect every lot we receive from our brand partners and place a tamper-proof quality tag on most items. Please do not remove this quality tag from your purchased item(s) until you have inspected the item(s) carefully. Authenticity Guaranteed: All of our items are brand new, and authenticity is 100% guaranteed. Rest assured that we have definitive proof of the source of every item we sell.
What is ThePrivateSales.Com?
- ThePrivateSales.Com is the first invitation-only shopping community in India. We offer privileged access to the most sought-after fashion, home and beauty products, but that's not all. ThePrivateSales.com members also enjoy privileged access to luxury lifestyle experiences such as fashion shows and sold-out concerts. We make sure our members aren't "all dressed up with nowhere to go!" ThePrivateSales.Com members receive exclusive shopping privileges: • Insider prices • Early access to the newest products • Hot European brands not available in India • Exciting giveaways